Shipping policy

Ploise Provides free worldwide shipping for orders. We ship items from our US & China based warehouses. We do not cover customs charges on items, this will be covered by the customer. 

We currently ship to all countries worldwide, EXCEPT for the following: 

• North Korea, Sudan, Syria, Cuba, Iran

Orders are processed within 1-3 business days of receipt. Orders placed on Saturday and Sunday will be processed on the following Monday. 

Shipment times for each product vary depending on availability. 

The following is the approximate delivery time range.

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Where can I find my tracking number?

An email notification will be sent to you with a tracking number when your items are shipped. In addition, you'll receive email updates when your package moves across regions.

We will be happy to assist you if you haven't received one or your tracking number doesn't work.

How can I track the status of my order?

After we have shipped your order, an email update will be sent titled "A shipment from order #******* is on the way". You will find your tracking number and information inside this email. 

With the tracking number you can track your order on the tracking page we will give to you.

Having Trouble Viewing Tracking Updates?

As much as we wish we could provide every customer with the most accurate tracking updates, all tracking information is provided by our courier partner and our team only has access to the same information that you do. With that said, it is rather difficult for us to give an estimated time of arrival. We are going to try our best to accommodate everyone’s shipping situation and to ensure satisfaction.

If your order is taking an extremely long time to reach you, please Submit a Request and our team will work towards the best solution for you based on your latest tracking information.

We appreciate your patience and understanding as we work through this together.

My product was lost in transit, or was stolen.

If you have purchased a Porch Pirate Protection item to cover theft and products lost during transit, we will immediately issue a replacement. To expedite the process, please make sure to include this information when contacting our customer support team:

Order No.:
Full name:
Contact email address:
Our CS team will immediately initiate a replacement for you.

My order was lost in transit/stolen, and I did not purchase the porch pirate protection:

We advise you to reach out to your post, local carrier and state what has happened. We cannot guarantee a full refund or replacement for the lost or stolen items.

Where can we reach you?

Our CS team is always available and will respond within 24 hours. Reach them at:

• Email: help@ploise.com
• Phone: 718-218-4330